If you wish to complain to MAST-Scotland [Scottish Guarantee Company Number SC485726, Scottish Charity Number SC045259], please use the following steps:

• First, speak to the individual providing the service you wish to comment on. The people closest to the situation can deal with most problems quickly.
• If you are unhappy with the response or feel unable to approach the individual, please then email the MAST-Scotland Compliance Officer directly via email to MASTS@st-andrews.ac.uk or write to: MAST-Scotland, Scottish Oceans Institute, East Sands, St Andrews, Fife, KY16 8LB

• Verbal complaints may be made by telephone to 01334 467 200 or in person to any member of the MAST-Scotland Secretariat.

Whatever method you choose, we will deal with the matter in the same way.

When complaining, please tell us:

• your full name and contact details;
• as much as you can about the complaint;
• what has gone wrong; and
• what outcome/resolution you are seeking

Fundraising

If the complaint relates to fundraising and the complainant has been through the Charity’s complaints procedure and remains dissatisfied; they may ask the matter to be reviewed by the Scottish Fundraising Standards Panel: https://goodfundraising.scot/

OSCR

As MAST-Scotland is a registered Scottish Charity the complainant can complain to the Office of the Scottish Charity Regulator (OSCR) at any stage.

Information about the kind of complaints OSCR can involve itself in can be found on their website at: http://www.oscr.org.uk/charities/raise-a-concern-about-a-charity